GameTruck Year In Review | 2021

Now that 2021 is done, we want to take a moment to reflect and say thanks! 

2021 was an unbelievable year! It certainly had its challenges for all however your unwavering support has gotten us through every challenge. Your faith in us came out in a big way and our fleet of video game party machines came out on time, safe, clean, and ready to entertain you and your families. 

Here are a few highlights and stats we wanted to share with you, our biggest fans!

Customer Feed Back

As our founder, Scott Novis, writes in this article about Why NPS Scores Matter, we take the NPS or Net Promoter Score very seriously. NPS sends out a survey to our customers after their party and asks one question “Would you recommend us to a friend or family member?” The customer either clicks yes or no and we calculate the score based on that question.  If 8 out of 10 people say “yes” we score 80%. Simple right?

Here are this year’s results.

  • System Wide NPS: 86.52
  • Top 3 Location NPS Scores

    1. Orange County, CA – 98.97
    2. Jacksonville, FL – 98.64
    3. Portland, OR – 94.77

Fan Recap

Nobody matters more to us than you, our fans, and of course your families and friends. You are the ones who keep the party rocking every year and help keep us driving excellence to every event we deliver. Here are some really cool stats for you, our fans!

  • Miles drive: 450,124 -> 80 roundtrip, coast to coast, adventures
  • Hours of Play: 116,828 -> That’s a LOT of Smash Bros!
  • Most popular VIP name: Jack -> Jill didn’t make the cut. Maybe next year!

Location Recap

Finally, we wanted to recognize a few of our franchise locations that have done some extraordinary things this past year. Their efforts truly shine a bright light on our brand in the communities they serve.

  • Top Location for New Offering (GellyBall)
    1. Long Island, NY
    2. Arlington, TX
    3. Cleveland – Akron, OH

  • Busiest Trailers
    1. Jacksonville, FL
    2. Long Island, NY
    3. Gig Harbor, WA

  • Most Events Booked – Top 2 Locations
    1. Arlington, TX
    2. Long Island, NY

Wrap Up

Our team will continue to strive to be the best option for party entertainment around. We will continue to provide the renowned customer services we are known for and plan on positioning ourselves as your guide to fun in 2022. 

Stay tuned for more great things ahead!